FA'Q

Frequently Asked Questions

1. What payment methods do you accept?

We accept all major credit and debit cards, UPI, net banking, popular wallets, and Cash on Delivery (COD) across India. COD is available on most serviceable pincodes.

2. Is Cash on Delivery (COD) available?

Yes! COD is available on most serviceable pincodes across India. A small convenience fee may apply at checkout and is non-refundable.

3. Can I cancel my order after placing it?

Yes — cancellations are possible before your order has been shipped. Once dispatched, our standard return/exchange policy will apply.

4. How long does delivery take?

We usually dispatch orders within 1–2 business days. Standard delivery takes 2–5 business days across India, depending on your pincode. You'll receive tracking details via WhatsApp or Email once your order is shipped.

5. Do you ship internationally?

Currently, we ship only within India. International shipping will be available soon.

6. What if my order is delayed?

If unforeseen circumstances cause a delay, we'll notify you and provide an updated delivery estimate. You can also contact our support team anytime for assistance.

7. How do I find my size?

Please refer to our Size Guide for detailed body measurements from XS to XL. If you're between sizes, we recommend choosing the larger size. If you need help, feel free to contact us before placing your order.

8. Do your kurtis run small or large?

Our kurtis are designed with a comfortable, flattering fit and follow the measurements mentioned in our size chart. They are pre-washed to help maintain their fit after purchase.

9. What fabric are your kurtis made of?

Our kurtis are crafted from 100% pure cotton, making them breathable, soft, and comfortable for all-day wear. Each piece features beautiful hand screen-printed designs that celebrate traditional craftsmanship.

10. How do I care for my kurti?

Machine wash in cold water with similar colours. Do not bleach. Dry in shade and iron on medium heat. Slight colour variations are a natural characteristic of authentic hand-printed fabrics.

11. What is your return & exchange policy?

We offer size exchanges only within 48 hours of delivery. Requests made after 48 hours cannot be accepted. Products must be unused, unwashed, in their original condition, and with all tags attached to qualify for an exchange.

12. How do I initiate an exchange?

Visit our Returns & Exchange portal to submit your request. Reverse pickup is available for most serviceable pincodes. If reverse pickup isn't available, you can self-ship the product. Once the quality check is completed successfully, the exchange process will be initiated.